Total Quality Management (TQM) is a system of problem-solving techniques and management concepts to be applied to achieve business excellence in an organization. TQM uses strategy, data, system and effective communications to integrate the quality discipline into the culture and activities of the organization. This course is designed to introduce the conceptual framework for modern business to long-term success through customer satisfaction.
Prerequisite:
Prior knowledge/experience in Statistics and Quality management is preferred.
Course descriptions and objectives:
Total Quality Management (TQM) is a system of problem-solving techniques and management concepts to be applied to achieve business excellence in an organization. TQM uses strategy, data, system and effective communications to integrate the quality discipline into the culture and activities of the organization. This course is designed to introduce the conceptual framework for modern business to long-term success through customer satisfaction.
Textbooks: (Please indicate the book’s name, author, publisher and the publication date):
Instructor will organize presentation and post the material on NYCUs eCampus III (http://e3.nycu.edu.tw ) prior to each class
參考書籍：
1. Evans, J. R. and Lindsay, W. M.2008. The Management and Control of Quality, 7th ed. , South-Western Publishing Co.
2. Evans, J. R. and Lindsay, W. M. 著，張倫編譯，2006，品質管理與管制(The Management and Control of Quality, 6th edition)，台北：湯姆生 (華泰文化經銷）。
3. 戴久永編著，2005，全面品質管理，台北：滄海書局。
4. Foster, S. T. 著，李易諭審訂，2007，品質管理 (Managing Quality: Integrating the Supply Chain)，台北：智勝。
5. Besterfield, D. H., Besterfield-Michna, C., Besterfield, G. H. and Besterfield-Sacre, M. 2003. Total Quality Management, 3rd ed., Prentice-Hall
6. 蘇朝墩編，2010，品質管理，台北：前程文化。
課程綱要連結參考
汽車進出校門方式：可購買臨時停車票卡，一張50 元(一天內同門進出一次使用一張)。將於開課前，至系統填寫資料https://forms.gle/qWrneHP1z7NrXiMv6，或可於開課之前，提前至工管系辦(管理二館103室)登記購買並繳費。繳費時請自備零錢，當天請至系辦公室領取，即可開始使用。
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